This module revolutionises the concept of Web Portal as stated by the law, with which it it in compliance, while evolving the contact points with the customer. Integrated both ways with Gridway CRM, it becomes one of the company’s entrance and exit channels to know and relate with one’s clients.

This module will revolutionise the whole meaning of Counter. Beyond managing the contact with the customer (in compliance with 655/15) through the traditional channels: : Counter, call centre, Web portal , also manages the after Sale: Calls and intervention planning, on site visits and marketing: Web communication, SMS, Email in a single customer relations system.

Calculating the bill and credit management are tied to some of the Most complex activities in the active cycle, both for the rules which characterise it (ARERA), and for the importance of the company’s data controlling and safeguarding performances. Totally integrated with Dynamics NAV’s billing system, it allows for the registration of single lines to which can be attributed a dimension for an accurate management control or for the compulsory declarations for ARERA. Credit management is complete in every detail: Advances, defaults,Instalments and could be integrated with the main treasury systems like DocFinance and Piteco.

The many administrative and financial functions contained in Dynamics NAV have been integrated with our vertical EasyGO for utility which allows to manage a whole lot of activities typical to our sector: Contract with CIG management, Competencies and tools management are only some of the peculiarities.

Plant and Distribution grid’s management are among all the strong points of the solution. Utilising the basic functions of NAV with the functions we integrated, allows a total control of the company’s assets. The module is integrated with maintenance management, analysis laboratory, CRM and finance giving the company full control over asset management and ARERA reports.

Teams management is done on the CRM side which receives planned intervention requests (plant module), appointments with the customers, emergency interventions. This way we find the second part of the process that is the completion of the intervention with the possibility of Picking the materials straight from the travelling storage area (van) and registering the activities in the field managed with Mobile systems in the company on Dynamics NAV which collects and classifies info to obtain a careful management control of the assets.

The Quality issue is developed within our Solution into customer relations and water delivery management. The last one, in our model, starts in our analysis labs and develops into plant’s management and distribution (delivery). This module totally manages one lab even in FEDERATED form with others. Integration with analysis machines, trial reports etc. The system is present in certified ACCREDIA labs.

Using tool originally integrated with Dynamics NAV and CRM like Microsoft Excel and Power BI. The module comes already equipped with useful models typical to this sector for managing business intelligence for this particular sector.